Support
If you have any problems running our software, please contact Seagull Support.
Please mark all written request with "Support" or ask for "Support personnel".
Seagull's to customer support
We are committed to offer effective customer support in all aspects of our
operations.
We want our customers to be satisfied with our products and general
services, and to feel that we listen to comments and feedback.
We believe in direct personal support to end-users of our products. We
utilise modern communication methods such as email and internet, and rarely
do we have to send out an engineer to solve a problem.
Our end users are the most important factor to help us improve quality of
both our products and performance through critical but constructive
feedback.
Customer care
The value of good support is not always taken into account by the buyer at
the outset. This may be because the buyer within an organisation is not the
same as the person who will actually use it. For example, the buyer of an
Voyage Planning system is unlikely to be the vessel master.
In our experience after-sales support is very important to end-users, who
need to be able to ask questions and resolve issues quickly and efficiently.
It is equally important to the purchasing company that no extra expense is
incurred after the main purchase as a result of support issues.
Our support objectives
- To respond to requests quickly
- To solve problems effectively and at minimum cost
- To listen to customer feedback and to take it into account